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F A Q

Is it possible to cancel an order?


Yes. As long as we haven’t started preparing your order / printed your shipping label, you are able to cancel your order at any time. Within 30 day of placing your order (and as long as we haven’t started preparing your shipment), you can cancel your order yourself by contacting with us in your order confirmation email. If you have more questions about "cancel an order". Please send us an email with your order number to oneplay.nz@gmail.com Please note that we are not able to make any cancellations after we have packed and shipped your order.




Where can I find more information about new and upcoming releases?


If you don’t want to miss out on our upcoming GAMES, COLLECTIBLES or special sales, make sure you follow us on Instagram or Facebook for all news and updates.




When are the orders dispatched?


We aim to dispatch all orders as soon as we can. Furthermore, 7 - 10 working days for delivery, because we do not directly control all the delivery chain, we cannot guarantee that your item will always reach its destination within the target delivery times. We do not pay compensation for any delay in the delivery of your item. All online orders are dispatched monday to friday only except the public holidays of New Zealand. Link




Could I have oversea delivery?


Please email us first if you wish to have oversea delivery.




Could I use P.O. box as delivery?


No, we only accept physical delivery address.




How could I track and trace my order?


An email will be sent to you when the goods are dispatched to enable you to track and trace the order. The risk of any loss of, or damage to, the products will pass to you on dispatch.




Return and Refund Policy


Thank you for shopping at ONEPLAY. If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us. Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to ONEPLAY.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to ONEPLAY, accessible from http://www.oneplay.co.nz
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Conditions for Returns In order for the Goods to be eligible for a return, please make sure that:
  • The Goods were delivered in the last 14 days
  • The Goods are in the original packaging
The following Goods cannot be returned:
  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law. Returning Goods You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address: (Please email us for return information) We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Contact Us If you have any questions about our Returns and Refunds Policy, please contact us: oneplay.nz@gmail.com